FREQUENTLY ASKED QUESTIONS

All your answers in one place.

Find all your answers in one place with our dedicated FAQ about our housing services in China for more, contact us on WhatsApp or by email at hello@hereici.com.

General Overview
Search & Booking
Lease Contract
Fees & Payments
Move-In & Utilities
Additional Information

General Overview.

  • Here | Housing & Coliving Solutions is a real-estate platform providing end-to-end housing services for expats and professionals in China (Shanghai, Beijing, and Hong Kong). We offer two distinct rental solutions:

    • Here (Agency Services): We act as your professional intermediary to help you find, negotiate, and secure "market flats" from individual landlords. We handle the bilingual contracts and facilitate the entire leasing process.

    • FlexPals (Managed Coliving): Our signature all-inclusive housing solution where we act as the landlord. These properties are fully managed by us and include utilities, high-speed WiFi, bi-monthly cleaning, and bedding changes in the monthly fee.

    Whether you are looking for a traditional private lease or a hassle-free managed coliving experience, we provide full bilingual support to ensure a seamless transition into your new home.

  • Yes. We operate with full transparency and legal compliance. We verify property ownership for every listing, ensure all contracts are registered through official government platforms, and strictly adhere to local housing regulations. Whether you are renting a market flat or a FlexPals managed unit, our processes are designed to provide a secure and legally protected tenancy for international residents.

  • Yes, our FlexPals solution is designed for group living. We specialize in helping students and interns move as a group by offering shared apartments specifically managed by us.

    By choosing FlexPals, you and your friends can book a multi-bedroom flat where the entire experience is streamlined:

    • Group Booking: We coordinate the arrival of your whole group to ensure everyone moves in at the same time.

    • Shared Convenience: All roommates benefit from our all-inclusive service, including shared utility management, high-speed WiFi, and bi-monthly cleaning of common areas.

    • Simplified Contracts: We handle the paperwork for the entire group, making it easy to share the costs of a premium apartment while maintaining the benefits of a professionally managed home.

  • Yes. We provide comprehensive bilingual support throughout your entire journey. From your initial search and viewings to the final lease signing, all communication and legal contracts are provided in English.

    Beyond English and Chinese, our international team is also fluent in French, German, and Italian, ensuring you can navigate the complexities of the local housing market in the language you are most comfortable with.

  • That is never an issue. We act as your dedicated liaison throughout the entire duration of your stay. We facilitate all communication during the lease negotiation and signing to ensure every detail is understood by both parties.

    After move-in, we set up a dedicated support group chat where our team remains available to translate requests, manage maintenance issues, and coordinate with the landlord on your behalf. You will never have to worry about a language barrier affecting your home life.

  • Can I rent without a Chinese bank account or phone number?

    Yes, absolutely. We specialize in assisting clients who have just arrived and have not yet set up their local accounts. You can secure your apartment and move in using international payment methods; we support alternatives such as Wise, international wire transfers, and major foreign credit cards.

    Additionally, we provide guidance on obtaining temporary phone numbers and will assist you in navigating the local requirements once you are ready to set up your Chinese accounts. Our goal is to ensure you have a home waiting for you from day one, regardless of your current local banking status.

Flat Search & Booking.

  • The timing depends on which of our solutions best fits your needs:

    • FlexPals (Managed Solution): You can book anytime. Our FlexPals properties are open for reservations up to 2 years in advance. This is the ideal choice for students or professionals who want to secure their housing and peace of mind well before their arrival.

    • Here (Market Flats): We recommend starting your search 1–2 months before your move-in date. Because these are owned by individual landlords, apartments are rarely held far in advance. Beginning your search in this window ensures you are seeing the most current, available inventory and can secure a viewing immediately.

  • We offer flexible options depending on your location and chosen housing solution:

    • FlexPals (Digital Booking): Our managed properties are designed for a seamless, remote experience. You can browse high-quality photos and video tours on our platform and pre-book entirely online. This allows you to secure your home before even arriving in the country.

    • Here (Market Flats): For traditional apartments, we offer both live video tours (if you are abroad) and on-site viewings.

      • To Reserve: Once you find a flat you love, a small non-refundable holding fee (typically a few hundred RMB) is required to take it off the market.

      • Peace of Mind: This fee is fully credited toward your first lease payment. The remaining balance is only due once the contract is finalized and the keys are verified.

  • To make the process as simple as possible, we only require a few essential documents:

    • To Book a Flat: Generally, a clear scan or photo of your Passport is sufficient to reserve the property and begin the lease preparation.

    • For Police Registration: After move-in, you will need your Passport (original) and the signed lease contract to complete your mandatory address registration. Our team will guide you through this process using our streamlined digital tools.

  • The rental market in major Chinese cities is exceptionally fast-paced. High-quality and popular flats are often taken within 24–48 hours of being listed.

    To ensure you secure your preferred choice, we recommend making prompt decisions. Our team is dedicated to helping you move quickly by:

    • Real-Time Updates: Providing you with the latest listings as soon as they become available.

    • Instant Viewings: Coordinating video or in-person tours immediately to keep you ahead of other potential tenants.

    • Streamlined Reservations: Facilitating the holding fee and contract process rapidly so the property is officially reserved for you.

    For those who prefer to avoid the stress of a fast-moving market, our FlexPals properties offer the benefit of being bookable well in advance, providing a more relaxed and certain booking experience.

  • In China, real estate measurements are based on the Gross Floor Area (GFA) rather than just the internal usable space. This can often be confusing for international residents.

    • The Measurement Logic: The official size listed on a property title includes not only your private living area but also a pro-rata share of the building’s common areas. This includes stairwells, elevator shafts, hallways, and lobbies.

    • The "Efficiency Rate": As a result, the "usable" or "carpet" area is typically 70–80% of the announced gross size.

    • Practical Example: A listed “100m² apartment” will generally provide between 70m² and 80m² of actual internal living space.

    At Here | Housing & Coliving, we strive for maximum transparency. When viewing our listings or touring a flat with our agents, we will always help you visualize the true usable space to ensure it meets your needs.

Fees, Payments & Deposit.

  • When moving into a new home, your initial payment consists of the security deposit, the first rental period, and a one-time service fee. The exact breakdown depends on the type of listing you choose:

    Flexpals Listings

    Our managed coliving solution offers standardized, predictable costs:

    • Deposit: Always 1 month of rent.

    • First Rental: 1 month of rent.

    • Agency Service Fee: See more detail here.

    • Ongoing: Standard monthly payments thereafter.

    Market Listings

    These follow traditional market standards in China and vary depending on the specific landlord:

    • Deposit: Typically 1 to 2 months of rent.

    • First Rental: Typically 1 to 2 months of rent.

    • Service Fee: See more detail here.

  • The security deposit is a refundable payment required to officially book and secure your accommodation. The amount depends on the listing type:

    • Flexpals: Always equal to one (1) month of rent.

    • Market Listings: Typically ranges from one (1) to two (2) months of rent.

    Refund Policy

    The deposit is fully refundable at the end of your stay, provided the property is returned in its original condition. Please note:

    • Deductions: Potential deductions may occur for utility regularization, property damages, or unpaid balances.

    • Currency: All refunds are processed exclusively in the local currency (CNY).

  • The first installment is the total initial payment required to finalize your booking and allow for move-in. This amount acts as your financial commitment and covers your security and your first period of stay.

    Breakdown by Listing Type

    • Flexpals: The first installment is standardized: 1 month deposit + 1 month rent + one-time service fee.

    • Market Listings: The total varies based on specific landlord terms but generally includes 1 to 2 months for the security deposit + 1 to 2 months of rental costs (pre-paying the initial month/s of your stay) + one-time service fee.

    When is it due?

    To ensure a smooth move-in process, the first installment must be settled in full before you receive the keys or access codes to the property.

  • The agency service fee is a one-time payment charged by Here Housing & Coliving when you rent a flat. This fee covers the comprehensive, end-to-end support we provide to ensure a seamless transition into your new home in China.

    What does the fee include?

    We handle the complexities of the local real estate market so you don't have to. The fee includes:

    • Personalized Search: Curated apartment options based on your specific needs.

    • Viewings: Scheduling and conducting viewings (both virtual and in-person).

    • Negotiation: Expert negotiation of rent and lease terms with local landlords.

    • Legal & Paperwork: Preparation of bilingual (English/Chinese) contracts for your protection.

    • Move-in Coordination: Assistance with lease signing, deposit handling, and key handover.

    • Ongoing Support: Communication support with the landlord throughout the duration of your lease.

    How much is it?

    See more details about our pricing here.

  • At Here, we offer flexible payment solutions to accommodate both local and international residents. We support payments in local currency (CNY) as well as EUR and USD.

    Accepted Payment Methods

    • Bank transfer and Wise (Recommended for International Transfers): Pay directly to the landlord’s account using Wise. This method is highly recommended for its low bank fees and competitive FX rates.

    • Alipay & WeChat Pay: The most common way to pay in China. You can link your international Visa or Mastercard directly to the Alipay or WeChat app to make seamless mobile payments.

    • Local Bank Transfer: If you have a Chinese bank account, you can transfer funds directly in CNY.

    • Cash: Payments can be made in person using the local currency (CNY).

  • Transparency regarding refunds helps avoid confusion at the end of your lease. Here is how we handle different components of your payment:

    1. Security Deposit (Refundable)

    The security deposit is designed to protect the property and is fully refundable at the end of your stay. However, deductions may occur in the following cases:

    • Unpaid Utilities: Any outstanding water, electricity, or gas bills.

    • Property Damages: Repairs needed beyond normal wear and tear.

    • Cleaning Fees: If the apartment is not returned in a clean state.

    2. Agency Service Fee (Non-Refundable)

    The agency service fee is non-refundable. This fee covers the labor and administrative costs associated with your personalized search, viewings, contract negotiations, and move-in coordination. Once these services have been rendered and the lease is signed, the fee is considered earned.

    3. Lease Break & Penalties

    If you choose to terminate your lease before the agreed-upon end date, please be aware of the following:

    • Lease Break Penalty: Most contracts in China stipulate that breaking a lease early results in the forfeiture of the security deposit (usually 1–2 months' rent).

    • Leave-Through: We recommend notifying us as early as possible if your plans change so we can assist in negotiating a "lease transfer," which may help you recover a portion of your deposit.

  • To provide a hassle-free living experience, all Flexpals units include a monthly management fee of CNY 400 per tenant. This fee simplifies your living costs by consolidating essential services into one fixed payment.

    What does the fee cover?

    • High-Speed WiFi: Unlimited internet access for work and leisure.

    • Utilities (Capped): Electricity, water, and gas are covered up to CNY 200 per month, per tenant. This is typically more than enough for standard usage.

    • Professional Cleaning: Bi-monthly cleaning of common areas and your private room.

    • Linen Service: A fresh change of bedsheets provided twice a month during the cleaning session.

Lease & Legal Terms.

  • Key Features of Our Contracts

    • Bilingual Documentation: All lease contracts are provided in both Chinese and English. This ensures you fully understand every clause before signing.

    • Digital Signing: For your convenience—especially if you are currently abroad—we use secure digital signature platforms to finalize the agreement.

    • Our Proven Template: In most cases, we utilize our own proprietary contract template. This has been refined to offer maximum transparency and ensure favorable terms for our clients.

    What Terms Do We Review?

    Our team carefully audits and includes specific clauses to protect you, such as:

    • Rent Escalation: Clear terms stating that rent remains fixed for the duration of the initial lease term.

    • Termination Clauses: Transparent rules regarding lease breaks, notice periods, and deposit returns.

    • Landlord Responsibilities: Explicitly defining the landlord's duty to maintain the property's structure, plumbing, and major appliances.

    • Utility Responsibility: A clear breakdown of who pays for water, electricity, gas, and internet.

    Why This Matters

    Navigating Chinese real estate law can be complex. Having a bilingual, digitally-signed contract means you have a legally binding document that is recognized by local authorities and serves as a clear reference for both you and the landlord.

  • Yes. Under Chinese law, all foreign nationals are required to register their place of residence with the local Public Security Bureau (PSB) within 24 hours of arrival or moving to a new apartment.

    Our Support Process

    Navigating local bureaucracy can be daunting, so we make it simple:

    • Step-by-Step Guidance: Our team will provide you with the exact address and the specific documents required for your local police station.

    • E-Registration Assistance: In many districts (like Shanghai), we can help you use the online registration system, allowing you to complete the process via your smartphone without visiting the station in person.

    • Documentation: We ensure your lease contract is in order, as this is the primary document required for a successful registration.

    Why is this important?

    • Legal Compliance: Failure to register is a violation of the Exit and Entry Administration Law and can result in daily fines.

    • Visa Status: A valid "Registration Form of Temporary Residence" is often required for visa renewals, work permit applications, and even opening certain bank accounts.

    Important Note

    If you leave China and re-enter on a new visa, or if you change your passport, you must re-register your address within 24 hours of your return to the apartment.

  • In China, a fapiao is the only official tax receipt recognized for corporate reimbursement or tax purposes. Whether one can be issued depends entirely on the type of landlord and the property registration.

    How it Works

    • Availability: Not all landlords are registered to issue fapiaos directly. Because this involves a tax payment (typically ranging from 3% to 5% of the rental amount), it must be negotiated before the lease is signed.

    • Notification: If you require a fapiao for company reimbursement or expense claims, you must inform us upfront during the search process.

    • Flexpals vs. Market: Our Flexpals units often have more streamlined processes for documentation, whereas Market Listings involve individual landlords who may need to visit the local tax office to issue one.

    Key Considerations

    • Tax Costs: Usually, the "quoted rent" in the market is the net price. If a fapiao is required, the additional tax cost is typically covered by the tenant or their employer.

    • Processing Time: It can take several business days for a landlord to process and issue a formal tax receipt.

    Pro-Tip for Corporate Tenants

    If your company is paying your rent directly, they will almost certainly require a fapiao. Ensure you provide us with your company's full tax identity (Company Name and Tax ID) early so we can verify the landlord's ability to provide the correct documentation.

  • Yes. We frequently work with international corporations and local firms to facilitate direct rental payments for their employees.

    How We Coordinate Corporate Payments

    We act as the bridge between you, your employer, and the landlord to ensure all administrative requirements are met:

    • HR & Finance Liaison: Our team will coordinate directly with your company’s HR or Finance department to provide the necessary bank details and payment schedules.

    • Direct Billing: We can facilitate the flow of rental payments directly from the company to the landlord (or the management entity).

    • Fapiao Management: As discussed, if your company requires an official tax receipt (fapiao) for their accounting, we handle the verification and collection of these documents from the landlord.

    What We Need From You

    To set this up smoothly, please provide us with:

    1. Your company’s Finance/HR contact person.

    2. The company’s official legal name and Tax ID (for the fapiao).

    3. Any specific internal deadlines your finance team has for processing monthly payments.

    Corporate Benefits

    By having your company pay directly, you avoid the need to manage large monthly transfers through your personal accounts, and your finance team receives the official documentation they need for tax compliance in China.

  • If you wish to extend your stay, please contact our Tenant Support team at least 30 to 60 days before your current lease expires. Our team will manage the entire renewal process to ensure your transition into the next term is seamless.

    Our Renewal Support Includes:

    • Negotiation: We contact the landlord on your behalf to renegotiate rent prices and lease terms.

    • Contract Update: We prepare the new bilingual digital contract for both parties to sign.

    • Compliance: We ensure all legal requirements remain up to date for your residence permit/police registration.

    Renewal Fees

    To cover the administrative and negotiation costs, a one-time renewal fee is applicable. This is calculated as:

    • 50% of the initial commission amount.

    Example:

    • If your initial agency fee for a Market Listing was 50% of one month's rent (e.g., CNY 5,000), the renewal fee would be CNY 2,500.

    • If your initial fee for Flexpals was 30% of one month's rent (e.g., CNY 3,000), the renewal fee would be CNY 1,500.

  • f you need to breach your lease contract for any reason, please contact our team immediately. We will act as the mediator between you and the landlord to resolve the situation. In China, the outcome depends on whether a replacement tenant is found to take over your lease.

    Scenario 1: No Replacement Found

    If you move out and no new tenant is found to take over the remainder of your lease, the landlord will retain your full security deposit as a penalty for the breach of contract.

    Scenario 2: Replacement Found

    If a new tenant is secured to take over the lease, the landlord will generally refund your security deposit. However, service fees apply to handle the new legal paperwork and search efforts:

    • Self-Replacement (You find the tenant): If you find a replacement tenant yourself, the new tenant pays a service fee to Here (50% of one month’s rent or CNY 3,000 for rooms) to cover the contract transfer and legal processing.

    • Agency Support (We find the tenant): If Here finds the replacement tenant for you:

      • You (Current Tenant) pay a fee of 50% of one month's rent (or CNY 3,000 for rooms).

      • The New Tenant also pays a fee of 50% of one month's rent (or CNY 3,000 for rooms).

Move-In, Utilities & Maintenance.

  • Registering your address is a mandatory legal step in China. At Here Housing & Coliving, we make this process seamless by providing all the "Landlord-side" documents upfront.

    Step 1: Gather Your Documents

    Together with your lease contract, our team will provide you with the necessary property documents. You will need:

    • Your Passport: (Main photo page + valid Visa/Entry Stamp page).

    • Lease Contract: The bilingual agreement signed via our platform.

    • Property Documents: Ownership certificate (Chanquanzheng) and Landlord’s ID (provided by us).

    • Full Address: Provided in both English and Chinese in your welcome pack.

    Step 2: Complete the Digital Registration

    You do not need to visit the police station in person in most cases. Follow the link below to our dedicated guide, which will walk you through the Shanghai Self-Registration ITMS system.

    https://gaj.sh.gov.cn/crj/24hr/web/zcbd/login

    Step 3: Receive Your Certificate

    Once you submit your application online, the police will typically approve it within 24 hours. You will receive a digital Registration Form of Temporary Residence, which you should download and keep on your phone.

  • The level of furnishing depends on the type of listing you choose. While we strive for comfort in all our properties, there are distinct differences in what is provided on move-in day:

    Flexpals Units

    Everything is included. These apartments are designed for a "plug-and-play" experience. You only need to bring your suitcase. All furniture, essential equipment, and even beddings/linens are ready for you.

    Market Listings

    Most standard apartments in Shanghai come partially furnished. This means the "bones" of the home are there, but personal items are not.

    • Furniture (Essential): Most flats include a bed, table, chairs, cabinets/wardrobes, and a sofa.

    • Equipment (Essential): You can expect a fridge, stove, and washing machine as standard.

    • Beddings & Towels: Not included. You will need to purchase your own duvet, pillows, bedsheets, and towels upon arrival.

    • Kitchen & Bathroom Essentials: Not included. Items such as cutlery, plates, pots, pans, shower gel, and toilet paper are the responsibility of the tenant.

    To help your clients understand what to pack versus what to buy, I have structured this comparison between your "plug-and-play" Flexpals units and standard Market listings.

    Q: What is included in the apartment?

    The level of furnishing depends on the type of listing you choose. While we strive for comfort in all our properties, there are distinct differences in what is provided on move-in day:

    Flexpals Units

    Everything is included. These apartments are designed for a "plug-and-play" experience. You only need to bring your suitcase. All furniture, essential equipment, and even beddings/linens are ready for you.

    Market Listings

    Most standard apartments in Shanghai come partially furnished. This means the "bones" of the home are there, but personal items are not.

    • Furniture (Essential): Most flats include a bed, table, chairs, cabinets/wardrobes, and a sofa.

    • Equipment (Essential): You can expect a fridge, stove, and washing machine as standard.

    • Beddings & Towels: Not included. You will need to purchase your own duvet, pillows, bedsheets, and towels upon arrival.

    • Kitchen & Bathroom Essentials: Not included. Items such as cutlery, plates, pots, pans, shower gel, and toilet paper are the responsibility of the tenant.

    Pro-Tip for Market Tenants

    Furnishing levels can vary slightly by landlord. We recommend you always ask your agent to double-confirm the specific inventory list for a Market Listing before signing, especially regarding smaller appliances like microwaves or kettles.

  • The move-in inspection is your opportunity to document the exact condition of the property. This prevents future disputes regarding the return of your security deposit.

    Essential Move-In Tips

    • Photo & Video Evidence: This is the most important step. Take high-resolution photos and videos of every room, focusing on existing scratches, stains, or damage. Do the same during check-out to prove the condition in which you left the flat.

    • Test All Appliances: Turn on the AC/heating units, washing machine, stove, and fridge to ensure they are in working order.

    • Check Plumbing: Run the taps, check for leaks under the sinks, and ensure the toilet flushes correctly.

    • Inventory Verification: Match the items in the flat against the inventory list attached to your contract.

    Security Deposit Deductions

    At the end of your stay, the landlord will compare the check-out condition to the check-in documentation. Please note that all outstanding amounts will be deducted from your security deposit, including:

    • Unpaid Utilities: Any remaining water, gas, or electricity balances.

    • Property Damage: Repairs for damage beyond "normal wear and tear."

    • Unpaid Fees: Any outstanding rent or service fees.

    Expert Advice

    If you find an issue within the first 48 hours of moving in that was missed during the inspection, send a photo to your Here agent immediately so we can inform the landlord and add it to your file.

  • In China, the standard for a "clean" apartment during a handover is often lower than what is expected in Europe or North America. Most apartments are only surface-cleaned by the landlord before you arrive.

    What to Expect

    • Surface Cleaning: You can expect floors to be swept and major surfaces to be wiped down.

    • Imperfect Details: You may find dust in less visible areas (inside cabinets, behind furniture) or minor grime in bathroom grout. These "imperfect details" are common in the local market.

    • Liability: Please note that real estate agencies are not liable for the landlord's cleaning standards. We advocate for a clean handover, but the final result is determined by the landlord.

    Our Advice for Maximum Comfort

    To ensure you feel truly at home from your first night, we recommend the following:

    • Initial Deep Clean: Many of our residents choose to hire a professional cleaning service or do a personal deep clean of the kitchen and bathroom immediately upon arrival.

    • Flexpals Advantage: If you have chosen a Flexpals unit, your bi-monthly cleaning service will begin shortly after move-in, which helps maintain a higher standard of cleanliness throughout your stay.

    Check-Out Tip

    While move-in standards may be relaxed, the move-out standard is strict. Your security deposit is fully refundable only if the apartment is returned in a clean state. If it is not, a cleaning fee will be deducted from your deposit to cover professional restoration.

  • To ensure you know exactly who to call when a lightbulb goes out or the internet stops working, I have broken down the responsibilities for both listing types.

    Q: Who manages utilities and repairs?

    The management of your home depends on whether you are in a curated Flexpals unit or a standard Market listing.

    For Flexpals Units

    Our team handles everything.

    • Repairs: If something breaks, simply contact the Here Support Team. We coordinate with maintenance to fix the issue promptly.

    • Utilities: We manage the accounts for you. As a reminder, your monthly management fee covers WiFi and utilities (capped at CNY 200 per month/tenant). You don’t need to worry about individual bills unless you exceed the cap.

    For Market Listings

    Management is split between the landlord and the tenant.

    • Repairs: The landlord is legally responsible for major repairs (plumbing, electrical, structural, and major appliances). However, responsiveness varies. Our team can help facilitate the conversation if the landlord is slow to respond.

    • Utilities: You are responsible for paying your own water, electricity, and gas bills. These are typically billed monthly or bimonthly.

    • Internet: Unlike Flexpals, you will need to set up and pay for your own WiFi account.

    How to Pay Bills (Market Listings)

    Most utility bills in China can be paid easily via Alipay or WeChat Pay. You can scan the barcode on the paper bill or enter your "Customer Number" directly into the app.

    In Case of Emergency

    If your water or electricity suddenly cuts off, check the building hallway first—management often posts notices for scheduled maintenance. If there is no notice, contact your Here Agent or the building's Wuye (Property Management) for immediate help.

  • To ensure you protect your security deposit and maintain a good relationship with the property owner, it is important to follow the standard rules regarding modifications in China.

    Q: Can I do fixing/renovation by myself?

    No. Unless you have received explicit, written permission from the landlord, you do not have the right to perform any renovations or structural "fixing" in your apartment.

    The General Rule

    Most lease contracts in China include a clause requiring the property to be returned in its original condition. Unauthorized changes—even those you consider "improvements"—can be viewed as a breach of contract.

    What is typically prohibited without permission?

    • Painting: Changing the wall colors.

    • Drilling: Making holes in the walls to hang heavy shelving or TVs.

    • Flooring: Installing new laminate or carpet over existing floors.

    • Hardware: Changing door locks (unless it's a smart lock you agree to leave behind) or kitchen cabinetry.

    Small Repairs & Maintenance

    • Flexpals: You should never attempt to fix things yourself. Our dedicated maintenance team handles all issues to ensure the work meets our safety standards.

    • Market Listings: For small maintenance tasks (like changing a lightbulb), you are welcome to handle it. For anything more complex (leaking faucets, broken AC), you must notify the landlord so they can send a professional.

    How to get permission for changes

    If you want to personalize your space (e.g., hanging artwork or changing a light fixture):

    1. Contact your Here Agent.

    2. Provide a clear description or photo of the change you want to make.

    3. We will negotiate with the landlord. Wait for written approval before starting any work.

    If you make unauthorized changes, the landlord may use your entire security deposit to restore the apartment to its original state when you move out.

  • For Flexpals Units

    It's all-inclusive. Your utilities are managed by our team and covered under your monthly management fee.

    • The Cap: Coverage is included up to CNY 200 per month, per tenant.

    • Overages: This cap is generally sufficient for normal use. If your consumption exceeds this amount (e.g., due to 24/7 air conditioning), the difference will be billed to you at the end of the month.

    For Market Listings

    You are responsible for managing and paying for your own water, electricity, and gas.

    • Billing Cycle: Bills are typically issued monthly or bi-monthly.

    • Estimated Budget: We recommend budgeting CNY 100 to CNY 200 per month, per tenant.

    • Seasonal Fluctuations: Be mindful of your consumption during the peak of summer (AC usage) and winter (floor heating, wall heating, or AC heating), as bills can rise significantly during these months.

    • Here’s a rough monthly estimate (for a one-bedroom appartment):

      • Electricity: ¥100–¥300

      • Water: ¥20–¥50

      • Gas: ¥30–¥80

      • Internet: ¥100–¥150

      • Heating (in winter): ¥200–¥400 (if electric)

  • For Flexpals Units

    No. High-speed WiFi is all-inclusive and already set up in your apartment. It is covered by your monthly management fee, so you have internet access from the moment you walk in.

    For Market Listings

    Yes. WiFi is typically not included in the rent for standard market flats. You will need to set this up yourself after moving in.

    • Our Recommendation: We suggest China Telecom. Their 200Mbps plan is the local standard for reliability and costs approximately CNY 2,000 per year.

    • The Process: You can visit a local China Telecom branch with your passport and lease contract to apply for the installation.

    Mobile Data Plans

    Regardless of your housing type, you will need a local Chinese SIM card for your phone.

    • Service Provider: We recommend China Mobile for the best coverage.

    • Payment Model: In China, mobile plans operate on a top-up (prepaid) system. You can expect to spend around CNY 100 per month for a generous data and call package.

    Important: Browsing & The "Great Firewall"

    The internet in China is regulated, and international websites (like Google, Gmail, Instagram, and LinkedIn) may be significantly slow or inaccessible.

    • VPN Requirement: To maintain access to international services and ensure faster speeds for work or personal browsing, using a VPN is highly recommended.

    • Setup: We suggest setting up your VPN service before you arrive in China, as many VPN provider websites are blocked within the country.

  • The rules regarding smoking and pets vary significantly depending on the property owner and the type of listing.

    Pets

    • Market Listings: This is strictly at the discretion of the individual landlord. While many landlords in Shanghai are pet-friendly, some may require an additional pet deposit or a specific cleaning clause in the contract.

    • Flexpals: Because these are shared or curated environments, pets are note allowed.

    • Requirement: You must confirm with our agent before bringing a pet into any property. Keeping an unauthorized pet can lead to immediate lease termination and the forfeiture of your deposit.

    Smoking

    • Indoor Smoking: Most modern apartments and all Flexpals units are strictly non-smoking.

    • Damages: Smoking indoors can cause persistent odors and yellowing of walls/furniture. If tobacco damage is found during check-out, you will be charged for professional deep cleaning, repainting, or furniture replacement.

    • Outdoor Spaces: If your apartment has a private balcony, smoking is generally permitted there, provided you dispose of cigarette butts safely and do not disturb neighbors.

  • Most apartments in Shanghai use individual "split" units (one unit on the wall per room). These units provide both cooling and heating.

    Remote Control Translation

    If your remote is in Chinese, use this quick reference guide:

    • ON/OFF- 开/关

    • MODE- 模式

    • AUTOMATIC-自动

    • DEHUMIDIFY- 除湿

    • VENTILATE-通风

    • COOLING- 制冷

    • HEATING- 制热

    Troubleshooting: "My AC isn't working"

    Before calling for a repair, check these three common issues:

    1. Remote Power: Ensure the remote has fresh batteries and the brand on the remote matches the unit.

    2. Wall Connection: Check that the heavy-duty plug is pushed all the way into the wall socket.

    3. Wrong Mode: If it’s winter and you want heat, but the remote is set to 制冷 (Cooling), the unit will not blow warm air. Ensure the correct character is showing on the remote screen.

    Cost & Efficiency Tips

    Turn it off when you leave. AC units are the largest contributors to your electricity bill. Forgetting to turn it off for a weekend trip can result in a significantly higher bill.

    • Summer Tip: Keep windows and curtains closed during the day to block the sun; your AC won't have to work as hard.

    • Winter Tip: Warm air rises. Point the AC vents downward in winter to help heat the room more efficiently.

    • Maintenance: We recommend cleaning the filters every 2–3 months. Just pop open the front cover, slide out the mesh filters, and rinse them with water.

  • Most washing machines in China are front-loading or top-loading units with buttons labeled in Chinese. Use this translation guide to navigate the settings:

    • 开始/暂停 Start/pause

    • 运行状态 - Running state

    • 洗涤 - Wash

    • 漂洗 - Rinse

    • 超柔洗 - Soft cleaning

    • 羊毛洗 - Wool cleaning

    • 棉织物 - Cotton fabric

    • 结束 - Finish

    • 强力去污 - Strong cleaning

    • 超快洗 - Ultra-fast cleaning

    • 单洗涤 - Only washing

    Maintenance & Hygiene Tips

    To keep your machine smelling fresh and functioning properly, we recommend the following monthly routine:

    • The Monthly Clean: Perform an "Empty Wash" once a month. Select a Normal Wash (棉织物) cycle on a warm setting and add a small amount of lemon juice or specialized washing machine cleaner—but leave the clothes out. This helps break down soap scum and prevents odors.

    • Filter Check: Most front-loaders have a small door at the bottom front. Periodically open this to drain any trapped water and remove lint or small objects (like coins) that may be clogging the pump.

    • Ventilation: After a wash is finished, leave the door slightly open. This allows the drum to dry completely and prevents mold growth, which is common in Shanghai's humid climate.

    Quick Troubleshooting

    If the machine won't start, ensure the door is clicked shut firmly and the water tap (usually behind or above the machine) is turned to the "Open" position.

  • To ensure your stay is compliant with local regulations and respectful to your neighbors, here is the essential guide to waste management in Shanghai.

    Q: Where should I throw away the trash?

    Every residential compound (Xiaoqu) in Shanghai has specific, designated areas for trash disposal. We will show you the exact location of your building's trash station during your check-in.

    The Three Golden Rules of Trash

    1. Use Designated Areas: Only dispose of waste at the official trash stations. Never leave trash bags in the hallway, stairwell, or common areas of your apartment.

    2. Follow Sorting Rules: Shanghai has strict mandatory waste-sorting laws. You must separate your trash into four categories (see below).

    3. Be Timely: Many residential compounds have specific "Trash Throwing Windows" (e.g., 7:00 AM – 9:00 AM and 6:00 PM – 8:00 PM). Outside of these hours, the bins may be locked or removed.

    Important Reminders

    • Hallway Etiquette: Leaving trash in the common hallways is not only a fire hazard but also a major point of conflict with neighbors and building management (Wuye).

    • Fines: Failure to sort trash correctly or dumping in the wrong area can result in fines from the city authorities.

    • Bathroom Trash: As a reminder, toilet paper must always go in the bathroom trash bin, not down the toilet, to avoid plumbing blockages.

    Shanghai Waste Sorting Guide

    You are required by law to sort your waste into these four categories:

    1. Residual Waste (干垃圾)

    • Type: Dry / General

    • Examples: Tissues, plastic bags, ceramics, and contaminated paper.

    2. Kitchen Waste (湿垃圾)

    • Type: Food / Organic

    • Examples: Leftovers, vegetable scraps, fruit peels, and flowers.

    3. Recyclable Waste (可回收物)

    • Type: Reusable

    • Examples: Glass bottles, clean cardboard, plastic bottles, and metal cans.

    4. Hazardous Waste (有害垃圾)

    • Type: Dangerous

    • Examples: Batteries, lightbulbs, expired medicines, and paint.

    Pro-Tip for New Residents

    Download the "Shanghai Trash Sorting" (上海垃圾分类) mini-program on WeChat. You can search for any item, and it will tell you exactly which bin it belongs in!

Additional Information.

  • Yes, through our dedicated "Here Heroes" package. We understand that the first few days in a new country are the most challenging, so our team provides hands-on support to get you connected and mobile immediately.

    With Here Heroes, we guide you through every essential step, including:

    • Connectivity: Obtaining a local SIM card and setting up data plans.

    • Finances: Opening a local bank account and linking it to mobile payment platforms (Alipay/WeChat Pay).

    • Transportation: Setting up metro cards or digital transport apps for seamless travel.

    Our goal is to remove the "administrative friction" of relocating, allowing you to focus on settling into your new home and city.

  • To provide a clear and rational answer for your Q&A, here is the structured response regarding tenant insurance.

    Q: Is tenant insurance required?

    While tenant insurance is not mandatory under most Chinese lease agreements, we highly recommend obtaining coverage for your personal belongings and liability.

    Our Recommendation

    Unlike in some Western countries, landlords in China typically do not provide insurance that covers your personal property (electronics, jewelry, furniture) or your personal liability in the event of an accident (e.g., water damage to a neighbor's flat).

    • Valuables: We suggest getting coverage for high-value items if you are bringing significant technology or personal assets.

    • Existing Coverage: Many of our clients find that their international bank accounts (like premium credit cards) or corporate relocation packages already include global personal property insurance. We recommend checking these first.

    Types of Coverage to Consider

    1. Personal Property: Protection against theft or damage (fire/water) to your own items.

    2. Personal Liability: Protection if you accidentally cause damage to the apartment or a neighbor's property.

    Pro-Tip for Residents

    If you are an expat, check with international providers such as Allianz, AXA, or PingAn (International Division). They often offer "Home Content" insurance specifically designed for renters in China.

  • Yes. Shanghai is consistently ranked as one of the safest metropolitan cities in the world, and our properties are selected with security as a top priority.

    Security Features

    • Gated Communities (Xiaoqu): Most of our flats are located within gated residential compounds that provide a controlled environment.

    • Front-Desk & Gate Security: Buildings feature 24/7 security personnel at the main entrances to monitor visitors and deliveries.

    • Secure Access: Main entrances and elevators typically require an electronic key fob or face recognition for access.

    • Surveillance: Common areas, hallways, and entrances are equipped with extensive CCTV monitoring systems.

    • Digital Locks: Many of our units (especially Flexpals) are equipped with smart digital locks, allowing for secure, keyless entry and the ability to change access codes between tenants.

    Personal Safety in Shanghai

    Beyond the building itself, Shanghai maintains a very low rate of violent crime. It is widely considered safe for residents and expats to walk throughout the city at any time of day or night.

    Safe Living Tips

    • Deliveries: Most couriers (Meituan, Ele.me) will leave deliveries at a designated rack near the security gate or outside your door, which is standard and safe practice here.

    • Emergency: In the rare event of an emergency, the local police number is 110. Our team is also available to assist you with any security concerns.

  • In a dense, humid metropolis like Shanghai, encountering the occasional pest is a common experience for even the most meticulous residents. This is due to three primary factors:

    1. The "Subtropical" Climate

    Shanghai’s weather is the ideal breeding ground for pests.

    • Heat & Humidity: During the "Plum Rain" season and the peak summer months (July, August, and September), the high humidity and warmth accelerate the life cycle of insects.

    • Peak Season: You are significantly more likely to see activity during these three months as pests seek cooler, indoor environments.

    2. Structural "Highways"

    In large residential buildings, your apartment is part of a massive, connected network. Even if your flat is spotless, pests can travel from neighboring units or common areas through:

    • Plumbing & Drains: Pipes and floor drains act as "highways" between apartments.

    • Building Gaps: Older buildings often have small gaps around gas pipes, AC vents, and electrical wiring that are difficult to seal completely.

    • Shared Spaces: Pests can inhabit building trash chutes or basement areas and migrate upward.

    3. Survival Instincts

    Cockroaches are "opportunistic survivors." They don't just eat food scraps; they can survive on the glue in cardboard boxes, paper, or even just a few drops of water behind a sink.

  • No. To prevent plumbing issues, you must always dispose of toilet paper in the provided trash bin next to the toilet.

    Why is this necessary?

    Unlike many Western countries, the plumbing systems in many Chinese residential buildings—especially older ones—use smaller-diameter pipes and lower water pressure.

    • Risk of Clogs: Toilet paper does not dissolve quickly enough to pass through these systems, leading to immediate and severe blockages.

    • Building-Wide Issues: A clog in your unit can sometimes affect the main drainage line of the building, causing issues for your neighbors as well.

    Consequences of Flushing Paper

    • Maintenance Costs: If a toilet becomes clogged because paper or other non-flushable items (like wet wipes or sanitary products) were flushed, the tenant is responsible for the repair costs.

    • Service Fees: Plumbers in Shanghai charge professional call-out fees, and if the damage is structural, the costs can be significant.

    Best Practices for a Clean Bathroom

    • Use a Lidded Bin: We recommend using a small trash bin with a lid and foot pedal for better hygiene and to keep the bathroom looking tidy.

    • Empty Regularly: To maintain freshness, empty the bathroom bin daily as part of your routine.

    • Avoid "Flushable" Wipes: Despite the labeling, "flushable" wipes are even more likely to cause clogs than standard toilet paper. These must also go in the bin.

    To avoid unnecessary repair bills and the inconvenience of a broken toilet, please remember: Only human waste should be flushed.

  • No. The tap water in China is not safe for direct consumption. We strongly recommend that all tenants avoid drinking water straight from the tap to prevent health risks.

    Safe Alternatives

    • Boiled Water: It is common practice in China to boil tap water before drinking. Once the water has reached a rolling boil, it is generally considered safe for tea, coffee, or drinking once cooled.

    • Bottled Water: For daily drinking, most residents purchase 5L or 15L water jugs. These can be easily ordered through apps like Meituan or Ele.me and delivered directly to your door.

    • Water Filtration Systems: If you prefer the convenience of drinking from the tap, we highly recommend installing a water filter (such as a 3-stage or Reverse Osmosis system) under your sink.

    Need a Filter Installed?

    If you would like a professional water filtration system installed in your apartment, please contact the Here Support Team. We can recommend trusted brands or coordinate a professional installation for you.

  • To maintain the balance between enjoying the city and following local residential norms, I’ve structured this answer to be both welcoming and a firm reminder of the legal and social consequences.

    Q: Can I organize a party in my flat?

    We want you to feel at home and enjoy your life in Shanghai. However, residential life in China is governed by strict community rules and local regulations regarding noise and social conduct.

    The 10 PM Rule

    Shanghai is a vibrant city, but residential neighborhoods prioritize quiet during evening hours. Under local tenancy regulations:

    • Quiet Hours: You are legally required to keep noise to a minimum between 10:00 PM and 8:00 AM.

    • Be Respectful: After 10:00 PM, please ensure music, loud talking, and movement within the flat do not disturb your neighbors.

    Consequences of Excessive Noise

    In Shanghai, neighbors are very proactive about reporting noise disturbances. Please be aware of the following risks:

    • Police Intervention: Neighbors may call the police (110) immediately. A visit from the police is a serious matter for foreign nationals and can lead to legal complications.

    • Eviction: Repeated noise complaints are considered a breach of the "Good Neighbor" clause in your lease contract and can lead to immediate eviction without a refund of your security deposit.

    • Building Management (Wuye): Security guards may be dispatched to your door to shut down any gathering that disturbs the peace of the building.

    Tips for Hosting Responsibly

    If you plan on having friends over, it is a good gesture to inform your immediate neighbors in advance. Most importantly, move your gathering to one of Shanghai's many 24-hour venues or bars after 10:00 PM to ensure your stay remains trouble-free.