PAYMENTS & GUIDES

Everything you need to know.

Find all details regarding your payment methods and processes securely. For more, contact us on WhatsApp or by email at hello@hereici.com.

What and to Who to pay?.

Depending on if your flat is managed by Here or not, the payment destination varies.

I am renting a flat
managed by Here*

Agency Service Fee to Here
  • By Alipay by scanning the QR here
  • By Cash in CNY only
Security Deposit to Here
Monthly Rental to Here

I am renting a flat NOT
managed by Here*

Agency Service Fee to Here
  • By Alipay by scanning the QR here
  • By Cash in CNY only
Security Deposit to the landlord
  • By Alipay to the landlord’s Alipay
  • By Wise to the landlord’s Alipay
  • By Cash in CNY only
Monthly Rental to the landlord
  • By Alipay to the landlord’s Alipay
  • By Wise to the landlord’s Alipay
  • By Cash in CNY only

*Not sure if your flat is managed by Here?

Check your lease contract on the first page under "🏠 ACCOMMODATION INFORMATION" for the line "Property Managed by Here". Still not sure? Contact us on our dedicated WhatsApp or WeChat group.

Alipay Guide.

Pay via Alipay.

Our most efficient method for local transactions. Link your international or local card to settle your account instantly in CNY.

🚀 1 Minute Existing Alipay users
🆕 10 Minutes New users

Phase 1: Setup & Verification

  1. Download: Search for "Alipay" in the Apple App Store or Google Play Store.
  2. Sign Up: Open the app and select "Sign Up". Use your international phone number and enter the SMS code.
  3. Language Check: If it defaults to Chinese, tap Account → Settings → General → Language and select English.
  4. Identity Verification (Critical): Go to Account → Settings → Account & Security → Identity Information. Follow prompts to upload your Passport photo and complete Face Verification.

Phase 3: How to Pay (The Scan)

  1. Tap the Scan icon on the top left of the Alipay home screen.
  2. Point your camera at the QR code or open it from your phone gallery.
  3. Click and scan the appropriate QR code:
Property Status Applicable Payments via QR
✅ Managed by Here • Agency Service Fee
• FlexPals Deposit & Rental
• Here Deposit & Rental
❌ NOT Managed by Here • Agency Service Fee
(For Deposit & Rental, we will provide the landlord's QR)
  1. Enter the amount in RMB.
  2. Tap Confirm and enter your 6-digit payment password.

Wise Guide.

Pay via Wise.

For residents transferring funds from outside of China, we accept direct wire transfers via Wise.

⚠️ Important Note: Wise is only supported for flats NOT managed by Here Coliving.

Step-by-Step Guide

  1. Register: Use our Referral Link to set up your account and potentially reduce your first transfer fee.
  2. Access: Open the Wise app or log in via wise.com.
  3. Start Transfer: On your dashboard, click the "Send" button.
  4. Source of Funds: Select your payment method (e.g., Wise Balance or Bank Card/Debit Card).
  5. Currency Selection: Set the "Recipient gets" currency to CNY (Chinese Yuan). Enter the exact amount provided in your booking invoice.
  6. Add Recipient: Click "Add" and select "Someone else."
  7. Enter Account Details: Click "Enter bank details" and bypass the email field.
  8. Choose Platform: Under "Bank details," select either Alipay or WeChat.
  9. Input Recipient Info: Enter the Full Name and Alipay/WeChat ID exactly as provided by our team.
  10. Payment Reason: To ensure a smooth transfer, select "Pay for services" and then "Estate agency service."
  11. Review & Confirm: Double-check the details and click "Submit."
  12. Success: Your transfer is complete! Payments typically arrive within 24 hours.
⚠️ Important Security Notes
  • Verification: Do not send funds until you have received the specific Alipay or WeChat ID directly from a Here Coliving representative.
  • Confirmation: Always send a screenshot of your transfer confirmation to your account manager for faster processing.
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